Terms & Conditions
FOR THE PURCHASE OF GOODS AND / OR SERVICES
“Supplier” means WorkWearExperts.com - A trading name of our company.
“Customer” means any Business or Person who requests the supplier or any of its Business Names to supply any product or service.
Acceptance of Terms & Conditions on our online credit application form is considered legally binding on behalf of the customer & is considered full acceptance of all terms & conditions as outlined below.
PAYMENT TERMS – Upon satisfactory credit checks being carried out normal trading account credit terms are 30 days on standard “stocked” products; all invoices for “Stocked products” will be due for payment 30 days following the month-end in which the invoice is issued.
CUSTOMISED PRODUCT (Private Label / logoed / Bespoke product in terms of design/branding/packaging or quantity) – Orders for customised products cannot be cancelled unless specifically agreed to otherwise in writing, are subject to 30% pre-payment with the order, and the balance 70% payable 7 days before delivery. Customised Garments by colour / design /sizing / fabric / logo / private label etc are not returnable or refundable under any circumstances. Samples must be inspected by customers for all customised products, and their approval noted to the supplier in writing. If no written approval is given by the customer then the garments/ products are deemed to be verbally approved by the customer. If customers do not inspect the pre-despatch products or inspect and approve those products then all subsequent despatches are non-returnable and non-refundable. In the event of you (the customer ) do not pay any outstanding invoices to The Supplier “Workwear Experts” within our agreed credits terms, we are entitled to invoice for the full amount of the stock holdings /private labels/call-off orders with immediate effect and these invoices will become due for payment on the date of invoice. Also in the event that you do not draw down your stock holding / private label / call-off orders within the agreed time frame, we are entitled to invoice for the full amount of the stock holdings /private labels/call-off orders with immediate effect and these invoices will become due for payment on the date of invoice.
LATE PAYMENT – An additional charge on a basis of 8% per year / or part of the month is payable on all invoices which are not paid on time.
RETENTION OF TITLE – The supplier retains the full title of all goods supplied until all the invoices are paid for in full. In a liquidation or administration of a customer, all unused/unsold goods supplied by the supplier, to the customer, which is in resalable condition, (and are not customised garments – unless agreed by the supplier) will be returned to the supplier and set against any outstanding invoices which remain unpaid.
CLAIMS – Shortages and non-delivery must be advised in writing within 7 days of the Invoice date – The customer must inspect the product/delivery and give written notice within 7 days to the supplier of any reason they think the delivery/product is not in accordance with the agreement. If the customer fails to give such written notice the products shall be deemed to be inspected and accepted in all respects in accordance with the agreed terms. Damaged or worn products are non-returnable. The Customer and his staff must ensure all products are fit for purpose and are of proper fit, sizing and comfort before being issued and or used. Customers specify their own risk for all personal protective workwear and equipment. All products must be checked by the customer to ensure they are of an equivalent or higher specification before being issued to their staff or customers for use or sale.
CANCELLATION – Contracts or Purchase orders with the supplier from the customer are not subject to cancellation by the customer except with the supplier's written agreement and after payment by the customer to the suppliers for its cancellation charges - 25%.
DELAYS – All delivery dates are estimates only and the supplier shall not be liable for any damages relating to failure to despatch the product as of a certain date. In the event of any delay in delivery due to a cause beyond the supplier's control, unless otherwise agreed, the time of delivery shall be deemed extended for a period equal to the period of delay.
RETURNS – Returns of goods after 21 days will incur a 25% restocking fee. Please note, that customised garments or private label products are non-returnable. Return of Goods will only be accepted once Goods Returns Authorisation is completed online & and approved by the supplier. All goods must be accompanied by a copy of the Goods Returns Authorisation document. Failure to do so will result in goods being refused from our warehouse facilities and returned to sender.
COMMUNICATION – Please note all Invoices / Credit Notes and Statements will be issued by email only. They are also available to view on your Web account.
PROOF OF DELIVERY – Proof of delivery documentation will be accessible through your Web account and/or can be provided on reasonable request – However, the onus is on the customer to retain their own delivery paperwork for matching and passing of sales invoices. If no written request is made for a proof of delivery from the customer to the supplier within 60 days of the invoice date, the customers are deemed to accept that all the goods were delivered on time and to the agreed quality and quantity.
Where we the supplier (WorkWearExperts.com - A Business Name of WorkWearExperts Ltd), hold stock on your behalf based on a verbal or written agreement we reserve the right to issue/invoice all such stock and demand payment within 10 days, if any of our trading or payment terms are breached or if you change product or supplier or have stopped buying the products for any reason. Carriage and Vat are added at the time of Invoicing. If one or any combination of these terms are not enforced by the supplier on one or more occasions this does not restrict the supplier from enforcing any or all of these terms as the supplier chooses fit for particular Orders / Invoices.
LOYALTY POINTS – will only be earned on orders placed through WorkWearExperts.com. Your Loyalty Points will be totalled at the Checkout Stage in the Web Order Process and is based on the Net Order Value. Loyalty Points are calculated at a rate of 1 point for every Euro/Pound spent, every 100 points equals 1 Euro/1 Pound. The current number of Loyalty Points earned can be viewed in the “Your Loyalty Points” screen in the “My Account” section of the website. Loyalty points can be drawn down between 1st Dec and 20th Dec only. Loyalty points can be drawn down in the form of an One4All Voucher* or as a credit against your account. If loyalty points are not drawn down by 12 pm on December 20th – an automatic credit note will be raised for the value and allocated to your account.
No cancellation, alteration or replacement can be made once the gift redemption is accepted by WorkWearExperts.com. Customers must be in good financial standing with WorkWearExperts.com in order to qualify for the gift redemption. WorkWearExperts.com reserves the right to withhold or withdraw any gift redemption in the event that the customer fails to settle any outstanding payment(s) by the due date in respect of the credit account. In the event that the relevant credit account is closed or terminated, the bonus points earned will be forfeited immediately. WorkWearExperts.com reserves the right to revise the Terms and Conditions without prior notice. In case of any dispute arising out of the Scheme, the decision of WorkWearExperts.com shall be final.
*The minimum loyalty points earned must be 1500 for this option. Voucher values will be rounded downwards. The voucher will be mailed to the recipient within 5-7 working days from the date of claim.
MARKETING – It is agreed that the company will send you marketing material - some of which may give you the option to click through to your personalised web pages within our website.
PROMOTIONS - Any promotional discount codes that we offer from time to time are not applicable to Contracted Prices
PLEASE NOTE - All Invoices, Credit Notes & Statements will be issued by Email. Carriage charges & VAT are added when invoicing. Sales representatives are not allowed to accept cash or cheques on behalf of the company.
Voucher Claim Instructions:
Log In to your account.
Go to your Account page by clicking on your name in the top navigation bar.
Click on 'Your Loyalty Points' under My Orders
Voucher Claim Terms:
Vouchers are only available to UK and Ireland-based customers. Customers outside of these regions will receive a credit note to the value of their points
You must have accumulated at least 1500 points (€/£15) to claim an One4all voucher.
Vouchers must be claimed before midnight of the date specified to claim an One4All voucher.
You can only claim one voucher per year.
Loyalty Points that have not been converted to vouchers will be awarded as a credit against your account after midnight of the date specified.